All systems are operational

Problems & Incidents

Sunday 28th May 2017

Nothing to report

Saturday 27th May 2017

Nothing to report

Friday 26th May 2017

UK Maidenhead cloud server/node re-racking, scheduled 1 day ago

On 26th May 2017 between 13:00-17:00 BST we will be migrating all cloud server nodes that deliver our UK Maidenhead cloud. Nodes will be physically relocated to a newer data hall so we can continue to grow our UK Cloud offering in this location.

The migration has been meticulously planned in order to minimise customer disruption. We have chosen Friday afternoon (BST) to enable maximal hands (internal and third-party staff) to undertake the re-racking, thus minimising the outage period. We estimate a minimum 1 hour and maximum 4 hour outage, while the exact outage length will vary depending on the order of node migration and on which node each cloud server is hosted.

It is not possible to announce IP subnets in multiple data halls simultaneously, thus all nodes are to be migrated under one scheduled maintenance window.

With our NOC, Operations and Technical teams focusing on the migration, general help and support tickets will be paused whilst the migration is in progress. You can keep up to date with the status of the migration online at http://www.hostingstatus.net

UK - Maidenhead UK Maidenhead cloud server/node re-racking

The scheduled maintenance against UK Maidenhead cloud has now been completed. All equipment, customers and VMs are back online. If you are experiencing any problems with your service in Maidenhead at this time, please open a support ticket.

Thursday 25th May 2017

Nothing to report

Wednesday 24th May 2017

UK - Maidenhead UK-London1 network issues

We have resolved multiple network issues affecting additional capacity deployment. Network performance and health is now back to its highest health.

Tuesday 23rd May 2017

UK - Maidenhead UK-London1 network issues

We are experiencing issues with our switching access network in UK-London1 cloud. Currently we are operating on limited capacity while we work with our networking vendor on a permanent fix to a bug. Network throughput may be reduced during the evening peak period.

Monday 22nd May 2017

Nothing to report